Refund Policy
TYPEGLIDE payments are processed by Paddle, which acts as the merchant of record and authorised reseller for the transaction. This policy explains the additional refund rights provided by TYPEGLIDE. Paddle’s Buyer Terms, Paddle’s Refund Policy, and any mandatory consumer rights also apply. If they provide greater rights, those greater rights will prevail.
1) 14-day refund window
You may request a full refund for an initial subscription payment, a subscription renewal, or a one-time top-up purchase within 14 calendar days of the transaction date. No reason is required.
Requests submitted after 14 calendar days may still be eligible where required by applicable law or under Paddle’s own refund rules.
2) How to request a refund
- Email support@typeglide.app from the address used for the purchase and include the Paddle receipt or transaction details.
- Use the “View receipt” or “Manage subscription” link in the Paddle transaction email and select the available support or refund option.
- Alternatively, submit a request through Paddle Buyer Support.
A reason or explanation is not required for a request made within the 14-day refund window. We may ask only for information needed to identify the transaction.
3) What happens after a refund
- For a refunded subscription payment, paid-plan access ends and the account returns to the FREE plan when the refund is confirmed by Paddle.
- For a refunded top-up, the generations granted by that top-up are removed.
- If generations from a refunded top-up have already been used, an equivalent generation debt or negative top-up balance may be applied. This prevents the same usage from being retained after the payment has been fully refunded and does not reduce the monetary refund.
4) Subscription cancellation
You may cancel a subscription at any time through the Paddle customer portal. Cancellation prevents future renewals. Unless a refund is issued, the paid plan remains active until the end of the current billing period. Cancellation by itself does not automatically refund a previous payment.
5) Billing errors and technical problems
If you believe you were charged incorrectly, including a duplicate charge or an incorrect plan, contact support@typeglide.app or Paddle Buyer Support as soon as possible. If a persistent technical problem prevents access to the features described at purchase, contact TYPEGLIDE support so we can investigate and attempt to resolve it. These steps do not limit the 14-day refund right stated above or any mandatory legal rights.
6) Refund processing
Refunds are issued and processed by Paddle. Where possible, Paddle returns the funds to the original payment method. Eligible refunds are generally processed within 14 days after approval, although the time for the funds to appear may depend on the payment provider or financial institution.
7) Mandatory consumer rights
Nothing in this policy limits any non-waivable rights available under applicable consumer protection law. Where this policy, Paddle’s policies, or applicable law provide different levels of protection, the highest applicable level of protection will apply.